Support
Help with your globe.
Stuck on a globe or something not working? The answers to the most common questions are below. For anything else, email info@theeijancompany.com and we'll get back to you.
How to play
- Tilt
- Tilt your phone to roll the marble. Get it through the gaps in the glass rings to the star well in the middle.
- Drag a ring
- Put a finger on a ring and slide it around the globe. The ring follows your finger, and its spokes sweep the marble along. A touch outside the glass turns the glowing ring.
- No tilt?
- On a touch screen without motion access, steer with the pad at the bottom left. On a computer, use the arrow keys. Pause › Steer switches between tilt, the pad and keys.
- Blizzard
- When every light on the rim glows, shake the phone, tap the Blizzard button, or press Space. Every ring jumps to a new angle and frozen rings turn a quarter. It recharges in about 9 seconds.
Common questions
The marble drifts when I'm holding the phone still.
Pause the game and tap Reset tilt while holding the phone the way you like to play. That angle becomes level. The game also re-levels at the start of every globe.
Tilt feels too twitchy or too slow.
Pause and tap Tilt to switch between Gentle, Normal and Sharp.
Shaking doesn't do anything.
The blizzard needs to charge first: wait until all the lights on the rim glow. On storm globes the blizzard comes on its own timer, so shaking won't trigger one.
A ring won't turn.
If it has a frosty crust, it's frozen: frozen rings only move when a blizzard hits, a quarter turn each time. If it has arrows on it, it only turns the way the arrows point.
I can't hear any sound or music.
Check that the ringer switch isn't on silent and that Sound and Music are on in the pause menu. You can turn the music off there too.
How do I unlock more marbles?
Every globe hides three stars. Stars unlock new marbles in the Collection screen. There are 300 stars across 100 globes.
Where do the pictures of each place come from?
They're real satellite pictures from the European Union's Copernicus Sentinel-2 satellites, which are free for anyone to use. They contain modified Copernicus Sentinel data 2019-2026.
Can I move my progress to a new phone?
Not yet. Progress is saved only on the device you play on, and deleting the app erases it. A Full Journey purchase is different: it belongs to your Apple Account or Google account, so it comes back on a new phone or after reinstalling.
The Full Journey
What's free, and what does the Full Journey add?
In the app, the first 16 globes (Mount Taranaki and Jökulsárlón) and the Daily Globe are free, with unlimited retries. The Full Journey opens every destination and all 100 globes in the game, two ways: for life with one payment, or with a 6-month plan that renews automatically until you cancel it. Either way there are no ads and no timers, and globes still open one after another as you solve them.
How do I cancel the 6-month plan?
On an iPhone, open Settings, tap your name, then Subscriptions, and choose Wanderglass (it was called Little Blizzard before version 1.0.2). On Android, open the Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions. In the game, How to play also has Manage subscription while the plan is active. Cancel before it renews (on iPhone, at least 24 hours before). You keep the Full Journey until the end of the period you've paid for, and every star, time and marble you earned stays after it ends.
I'm on the 6-month plan. Can I own it for life instead?
Yes: open How to play and tap Own it for life instead. Buying the lifetime unlock doesn't cancel the plan, so cancel the plan in Settings as well, or it will renew.
I bought the Full Journey or the 6-month plan, but globes are locked.
Make sure the App Store (iPhone) or the Play Store (Android) is signed in with the account you bought it with, then open How to play (on the home screen) and tap Restore purchases. If you're offline the first time you open the app on a new iPhone, connect once and restore. It's free to restore as often as you need.
The purchase says it's waiting for approval.
With Ask to Buy, a family organizer approves the purchase on their device. The Full Journey opens by itself as soon as it's approved; you don't need to buy it again.
How do I get a refund?
Apple handles refunds for App Store purchases: visit reportaproblem.apple.com. Google handles refunds for Google Play purchases: see Google Play's refund page. If a refund is granted, the Full Journey closes again, but every star, time and marble you earned stays.
I played before the Full Journey existed.
Thank you! Every destination you had already reached stays open on that phone, whether or not you buy the Full Journey.
How does the Daily Globe work?
After your first four globes, a new puzzle appears every day at midnight on your device's clock. Play it as often as you like; your best result counts, and it never changes your journey progress. Solving Daily Globes on any days (no streak needed) unlocks daily marbles. Daily records are kept on your device only and aren't checked or shared.
Contact
Email info@theeijancompany.com. It helps to include your phone model, its iOS or Android version, and which globe you were playing.